Gaming Account Representative |Eastwood

• May accomplish one or more of the following: Does respond to phone concerns and complaints using standard scripts and methods.

• Gathers info, researches/resolves inquiries and logs client calls. • Communicates effective selections for agreement in a well-timed manner. • Informs customers about services offered and analyzes client needs.

• Provides practical recommendations, training and assistance to lower level staff.

• Provides assistance, , coaching and troubleshooting assistance to lower level staff.

• Schedules work to guarantee accurate phone coverage; looks after priority of phone calls and changes escalated phone calls to ensure settlement to difficulties.

• Prepares standard reviews to monitor work load, response time and value of input.

• Assists in preparing and implementing division desired goals and makes suggestions to administration to boost efficiency

• Picks up telephone messages and delivers important information/ recommendation to consumers.